Refund policy

Refund Policy

Effective date: November 12, 2026

Rosie Crochet is operated by NJ VMN LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States. We sell digital crochet patterns (PDF files) only. Nothing is shipped, so there is nothing to return. We want you to be happy with every pattern, so we keep refunds simple.

1. 14-day money-back guarantee

If you are not happy with your patterns for any reason, email us within 14 days of your first purchase and we will refund your first payment in full. No questions asked, and you do not need to explain why.

2. Subscription renewals you did not want

Forgot to cancel? If you are charged for a weekly renewal you did not want, email us within 7 days of that renewal charge. We will cancel your subscription and refund that renewal.

3. Problems with a file or a charge

Whenever it happens, we will fix it or refund you if:

  • Your file is defective, for example it will not open, is corrupted, or is missing pages.
  • You did not receive your file and it is not on your order page or in your inbox (please also check your spam or promotions folder).
  • You were charged twice for the same order or the same renewal.
  • You were charged after you cancelled your subscription.

In most cases we can simply send you a working file or a new download link right away. If we cannot fix the problem, we refund the affected charge.

4. How to request a refund

Email RosieCrochet.com@gmail.com with your order number and the email address you used at checkout. We reply within 1 business day.

5. How refunds are paid

Approved refunds are issued to your original payment method within 2 business days of approval. Depending on your bank or card issuer, it can take an additional 5 to 10 business days for the refund to appear on your statement. We will confirm every refund by email.

6. Other requests

Outside the cases above, charges that were already processed before you cancelled are generally not refunded, but please contact us anyway. We review every request fairly and individually.

Please contact us before opening a dispute with your bank or card issuer. We can usually solve things much faster directly. Nothing in this policy limits any rights you may have under the laws that apply to you.